1. About BackItUPS

Who is BackItUPS?

BackItUPS is a Virgin Islands power-solutions retailer focused on portable, residential, and whole-home backup power. We help customers choose systems for outages, solar charging, remote work, recreation, and larger home-energy applications.

Is BackItUPS an authorized EcoFlow dealer?

Yes. BackItUPS is an authorized EcoFlow dealer in the Virgin Islands.

Where is BackItUPS located?

Our St. Thomas pickup location is at Tillets Garden, St. Thomas, VI 00802. Contact us before visiting if you need to confirm a specific product is in stock or ready for pickup.

How can I contact BackItUPS?

Call or message us at (340) 626-2611 or use the contact form on BackItUPS.com. The website currently lists support hours Tuesday through Friday, 9:00 AM to 4:00 PM  and Saturday, 9:00 AM to 3:00 PM.

What products do you sell?

Our catalog includes EcoFlow power stations, whole-home battery systems, smart home panels, extra batteries, solar panels, generators, power banks, bundles, and accessories, plus selected products from other brands.

Can BackItUPS help me choose the right system?

Yes. Tell us what you want to keep powered, desired runtime, whether you want solar or generator charging, and whether the system will be portable or connected to home circuits.

2. Choosing the Right Backup System

How do I know what size power station I need?

Start with the watts your equipment needs while running and the watt-hours of energy you use over time. Larger battery capacity provides more runtime, while higher inverter output allows larger or more appliances to operate at once.

What information should I provide for a recommendation?

Send a list of appliances or circuits, their wattage or nameplate ratings, desired runtime, and whether any are 240V loads such as central air conditioning, pumps, dryers, or ranges.

What is the difference between watts and watt-hours?

Watts measure instantaneous power. Watt-hours or kilowatt-hours measure energy used or stored over time.

How can I estimate runtime?

A basic estimate is usable battery energy divided by average load. Actual runtime varies with inverter losses, temperature, battery settings, startup surges, and appliance cycling.

Can a battery backup run a refrigerator?

Yes, many EcoFlow systems can run refrigerators. Runtime depends on the refrigerator's cycling load, battery capacity, and other connected equipment.

Can an EcoFlow system run air conditioning?

Many EcoFlow systems can run air conditioners, but sizing is critical. Central HVAC can have a large startup surge, so voltage, running current, and startup or LRA requirements should be reviewed first.

Can I run 120V and 240V equipment?

Some EcoFlow home-backup configurations support both 120V and 240V loads. Compatibility depends on the model, connection method, and load. Have BackItUPS review the application before purchase or installation.

Can I expand my system later?

Many EcoFlow systems are modular and support compatible extra batteries or additional components. Expansion limits vary by product.

3. DELTA Pro Ultra & Whole-Home Backup

What is EcoFlow DELTA Pro Ultra?

DELTA Pro Ultra is EcoFlow's modular home-backup platform, combining a high-output inverter with expandable LFP battery storage and integration options such as Smart Home Panel 2.

How much capacity does one DELTA Pro Ultra battery provide?

One DELTA Pro Ultra battery provides approximately 6 kWh of storage.

Can DELTA Pro Ultra power a whole home?

It can be configured for whole-home or selected-circuit backup. Actual coverage depends on household loads, battery capacity, inverter configuration, and electrical design.

How large can a DELTA Pro Ultra system become?

EcoFlow currently describes supported whole-home configurations scaling up to 90 kWh of storage and 21.6 kW of output with multiple compatible inverter and battery stacks.

Can DELTA Pro Ultra use solar panels?

Yes. Solar voltage, current, wiring, rapid-shutdown requirements, and total input must remain within EcoFlow specifications and applicable electrical codes.

Can DELTA Pro Ultra be charged by a generator?

Generator charging is possible with compatible equipment and configurations. The generator, charging method, protection, and connection arrangement must be properly matched to the system.

Can DELTA Pro Ultra send power back to the utility grid?

No. EcoFlow states that DELTA Pro Ultra is not designed to feed electricity back to the utility grid or sell power through net metering.

What battery chemistry does DELTA Pro Ultra use?

DELTA Pro Ultra uses lithium iron phosphate, also called LFP or LiFePO4.

What is the DELTA Pro Ultra warranty?

EcoFlow's current U.S. warranty policy lists a 5-year limited warranty for the DELTA Pro Ultra inverter and battery. EcoFlow's current warranty terms control eligibility and claims.

Is DELTA Pro Ultra weather resistant?

EcoFlow lists DELTA Pro Ultra at IP54. That provides dust and water-spray protection, but it does not mean the unit is waterproof.

4. Smart Home Panel 2

What is Smart Home Panel 2?

Smart Home Panel 2 is an intelligent home-energy panel designed to integrate compatible EcoFlow battery systems with household circuits for automatic backup and energy management.

How many circuits can Smart Home Panel 2 manage?

EcoFlow states that Smart Home Panel 2 supports up to 12 circuits.

Does Smart Home Panel 2 switch automatically during an outage?

Yes, when properly installed and configured with compatible EcoFlow equipment, it is designed to transfer backed-up circuits to battery power automatically.

Can I choose which circuits are backed up?

Yes. Circuit selection is part of system design. Critical loads can be prioritized based on system capacity and customer needs.

Does Smart Home Panel 2 require professional installation?

Yes. Connection to a home's electrical system should be performed by a qualified electrical professional following manufacturer instructions and applicable codes.

What is the Smart Home Panel 2 warranty?

EcoFlow's current U.S. warranty policy lists a 10-year limited warranty for Smart Home Panel 2.

5. Solar, Charging & Generators

Can I add solar panels to my EcoFlow system?

Yes, many EcoFlow power stations and home-backup systems accept solar input. Panel quantity and wiring depend on the product's solar voltage, current, and wattage limits.

Do I have to use EcoFlow-branded solar panels?

Not always. Many EcoFlow products can work with compatible third-party panels when voltage, current, connector, polarity, and other specifications are correct.

Will solar charge my batteries during a WAPA outage?

A properly configured backup or off-grid solar input can continue charging compatible batteries while utility power is unavailable, provided sunlight and system conditions are adequate.

How fast will solar recharge my battery?

Recharge time depends on battery size, available solar wattage, weather, panel orientation, shading, temperature, and product charging limits.

Can I connect an existing grid-tied solar array directly to DELTA Pro Ultra?

Do not assume so. Existing PV must be reviewed for compatibility, wiring, rapid-shutdown requirements, and system design before connection.

How can I recharge an EcoFlow power station?

Depending on the model, options can include AC wall power, solar, vehicle charging, and compatible generator charging. Some products support combined charging methods.

Can I charge an EcoFlow while it is powering appliances?

Many EcoFlow products support simultaneous charging and output under specified conditions. Limits vary by model and charging source.

Do you sell generators that work with EcoFlow systems?

Yes. BackItUPS currently lists EcoFlow Smart Generator products. Compatibility and automatic-start features depend on the generator and power-station model.

What is the advantage of an EcoFlow Smart Generator?

A compatible Smart Generator can recharge batteries when solar or utility power is insufficient and, in supported configurations, can automate charging based on battery level.

6. EcoFlow App, Aftercare & Support

Do EcoFlow products work with a phone app?

Many EcoFlow products support the EcoFlow app through Wi-Fi and/or Bluetooth. Available functions vary by model.

What can I monitor in the EcoFlow app?

Depending on the product, you may see battery state of charge, input and output power, estimated runtime, charging settings, firmware, alerts, and system controls.

Do I need internet for backup power to work?

Backup power itself does not normally depend on internet access. Cloud remote monitoring, some notifications, firmware services, and certain app functions may require internet.

Why are firmware updates important?

Firmware updates can add features, improve compatibility, refine controls, and address known software issues.

Does BackItUPS offer maintenance plans?

Yes. BackItUPS currently offers Remote Basic, Remote Plus, and Whole Home maintenance plans for supported systems.

What is included in Remote Basic?

The website currently lists Wi-Fi/Bluetooth help, firmware/version checks, settings assistance, error/alarm troubleshooting, and remote support.

What is included in Remote Plus?

Remote Plus adds quarterly system health checks, battery/charging reviews, service history, priority scheduling, and a discount on eligible service labor to the Remote Basic features.

What is included in the Whole Home plan?

The Whole Home plan is designed for larger multi-battery and smart-panel systems and currently includes monthly system reviews, multi-battery support, Smart Panel monitoring, performance tracking, priority service access, and an eligible labor discount.

Do maintenance plans renew automatically?

The current website states that plans auto-renew and have a minimum three-month initial commitment before portal cancellation. Review current terms when enrolling.

What should I do if my EcoFlow displays an error code?

Record the exact code, take a photo or screenshot, note what the system was doing, and contact BackItUPS. Do not repeatedly reset or rewire home-connected equipment unless directed by a qualified technician.

7. Orders, Pickup, Returns & Warranty

Can I order online?
Yes. Available products can be ordered through BackItUPS.com. Applicable taxes, shipping, and pickup options are displayed during checkout.

Is local pickup available?
Yes, at Tillett Gardens, St. Thomas. Please wait for confirmation that your order is ready before visiting. Pickup is available during store hours: Tuesday–Friday, 9 AM–4 PM, and Saturday, 9 AM–3 PM. The store is closed Sunday and Monday. Monday site inspections are available from 9:00 AM to 3:00 PM by scheduled appointment only.

What is the return policy?
BackItUPS does not offer routine change-of-mind returns. Any non-defective return requires prior approval, proof of purchase, original packaging, all supplied accessories, and inspection. Approval is not guaranteed.

Is there a restocking fee?
Yes. All approved non-defective returns carry a 20% restocking fee, calculated on the purchase price of the returned merchandise. This fee does not apply to verified manufacturer defects or incorrect items supplied by BackItUPS.

How are approved returns credited?
For approved non-defective returns, the remaining merchandise balance after the 20% restocking fee is issued as store credit, not a cash or credit-card refund, except where otherwise required by applicable law.

Can I cancel my order?
Orders canceled before shipment receive a full refund. Cancellations after shipment from the manufacturer are subject to a 20% restocking fee, with the remaining merchandise balance issued as store credit, except where otherwise required by applicable law.

What if my item arrives damaged or incorrect?
Inspect your order upon receipt and contact BackItUPS as soon as possible, preferably within 24 hours. Provide your order details and photos or video, and keep the packaging for inspection.

What if my product appears defective?
Contact BackItUPS for troubleshooting and evaluation. Eligible manufacturer defects are handled under the applicable manufacturer warranty, including repair or replacement as appropriate.

How does EcoFlow warranty service work?
Warranty periods and requirements vary by product. Keep your proof of purchase and complete any required registration. BackItUPS can help identify the support process; the applicable EcoFlow limited-warranty terms govern coverage.

How do I request a return or warranty assistance?
Call or message (340) 626-2611, or use the contact form at BackItUPS.com. Do not ship or bring merchandise back without prior return authorization. See our Return & Warranty Policy for full details.

8. Safety, Troubleshooting & Outage Readiness

Can I install a whole-home EcoFlow system myself?

Portable plug-in products may be user-installable, but equipment connected to household wiring should be installed by a qualified electrical professional in accordance with manuals and applicable codes.

Can I backfeed my house through an outlet?

Do not use improvised backfeeding methods. Home backup should use approved transfer equipment or a compatible smart panel installed correctly.

Can I connect any generator directly to any EcoFlow product?

No. Voltage, frequency, grounding, charging method, connector, and product limits must all be compatible.

Why does my battery percentage drop faster than expected?

Common causes include higher-than-expected loads, appliance cycling, inverter overhead, reserve settings, temperature, or battery calibration. Review the app's real-time input and output data first.

Why won't my unit charge to 100%?

Check charge-limit settings, battery-protection settings, temperature, input source, firmware, and displayed alerts. If the issue remains, contact BackItUPS with the model and error details.

Why does my power station shut down under a heavy load?

The appliance may exceed continuous output, create a startup surge, or trigger a protection limit. Disconnect nonessential loads and verify appliance requirements before retrying.

What information should I send for technical support?

Send the exact model, serial number if available, firmware version, battery percentage, error code, photos or screenshots, connected loads, charging source, and a short description of what happened.

When should I prepare my backup system for hurricane season?

Before an outage threat. Charge batteries, update firmware, test critical loads, confirm solar or generator charging, inspect cables, and make sure the household knows the basic operating procedure.

Should I charge to 100% before a major outage?

Yes, when an outage is approaching, a full charge maximizes emergency runtime. For normal long-term storage, follow model-specific EcoFlow battery-storage guidance.

What should I prioritize during a long outage?

Prioritize refrigeration, communications, medical or essential equipment, lighting, fans, pumps, and other critical loads. Reducing high-consumption loads can significantly extend runtime.

Can solar reduce generator fuel use during a long outage?

Yes. Daytime solar can replenish batteries and reduce how often a generator must run when the system is designed for solar charging.